Support
A person reads this address. Write with the letter id if you have one — it looks like ltr_… and every reply your assistant gave you carries it.
The things you cannot do yourself
Most of the product answers to your assistant: what a letter costs, whether an address is deliverable, where a letter has got to. These four do not, and this address is the whole of how they happen.
- Stopping a letter you have paid for. Write before it enters the print run for its mail date and we will pull it. Your assistant has no lever for this on purpose — a tool that works for a few minutes and then refuses is a tool that gets offered at the wrong moment, and “I cancelled it” is the worst sentence to be wrong about here.
- A refund we have not already made automatically. What refunds itself, and what does not, is on the refunds page.
- Never being written to again. Anyone can ask, whether or not they are a customer. The request is permanent and applies across every account.
- A copy of what we hold, a correction, or deletion. Handled by a person rather than a button that does not exist. The limits are on the privacy page.
Before you write
Two answers are quicker to look up than to ask for. A plain First-Class letter is never scanned at delivery, so if your letter shows an expected delivery window rather than a confirmation, that is the whole of what USPS knows — not a gap in our reporting. And a letter that has gone to USPS cannot be recalled by us or by anyone.
Prices are on the pricing page, the API is documented at /docs, and what we will not put in the mail is in the terms.
Who you are writing to
PaperAgent is a service operated as a sole proprietorship. For anything not about a letter — press, partnerships, or the API — [email protected] reaches the same desk.