Terms of Service

These terms govern your use of PaperAgent. By sending a letter you agree to them.

Effective 6 September 2026.

1. Who you are contracting with

PaperAgent is a service operated as a sole proprietorship. You can reach us at [email protected], which is also the address for any notice under these terms.

2. What the service is

You give us the text of a letter and a destination address. We print it on paper in New York City, fold it into an envelope, apply postage, and hand it to the United States Postal Service. That is the whole of it: we are a printer and a mailer, not a courier and not the postal service.

United States only. We deliver to US addresses only — the API refuses any other destination outright — and the service is offered only to persons in the United States. We do not verify where you are; accepting these terms is your statement that you are eligible to use it.

3. Ordering and payment

The current prices are $7.00 for a Standard letter and $19.00 for a Certified Mail letter, in US dollars, plus New York sales tax where it applies. Your receipt shows the letter and the sales tax on it.

You are shown a total before you buy and must confirm that exact figure — an order whose confirmed total does not match the live quote is refused rather than repriced, so you cannot be charged a number you were not shown. Payment is taken in full when you complete checkout, which is before anything is printed. Nothing prints until it clears.

A price is the price in force when you send. If our prices change between the moment you send and the moment your payment settles, we do not quietly mail your letter at a different total — it goes to a person to look at.

4. What we will not mail

Anything designed to resemble official government or court mail, anything that imitates a cheque or a bill, threats, material that exposes someone’s private information, and anything else we are not permitted to induct into the mail stream. We also will not mail on behalf of an account we have suspended.

We refuse in two different places, and the difference decides your money. Most refusals happen before an order exists: the letter is rejected at the moment you send it, nothing is charged, and there is nothing to refund. A smaller set of letters is flagged for a person to read after payment. Those are held and never printed while they wait. Whether a letter we then decide against is refunded depends on why we stopped it — section 7 says which is which.

We are not obliged to read your letter, and reading some letters does not make us responsible for the contents of any of them.

5. What we promise about delivery — and what we do not

We promise induction: your letter is printed and handed to USPS within one business day. Business days exclude weekends and federal holidays.

We do not promise delivery. Once a letter is with USPS, it is carried by USPS, and any date we show you is an estimate expressed as a range rather than a single day. For a plain First-Class letter we do not claim tracking: USPS does not scan those at delivery, so nobody can honestly claim otherwise, and a Standard letter’s status therefore ends at an expected delivery window and never at a confirmation. Only Certified Mail carries a real tracking number, a delivery scan and a signature record.

6. Your letter is your responsibility

You are responsible for what your letter says, for having the right to send it, and for the address you send it to — including when an AI agent composed it on your behalf. An instruction reaching your agent from somewhere else is still your instruction as far as we can tell, so treat the ability to send physical mail as you would treat a chequebook.

You agree to cover us against claims arising from a letter you sent through us. To the extent the law allows, our liability for any letter is limited to what you paid for it.

7. Cancelling, and refunds

A letter can be cancelled until we print it. Write to us at [email protected] and we will pull it from the run; your assistant cannot do it for you. After the run closes the letter has been printed, and mail that has gone to USPS cannot be recalled. Cancelling in time refunds you in full.

A letter we stop because it breaks section 4 is not refunded. Some letters are held for a person to read before printing. If we then decide against mailing one because of what it says, the letter is never printed and you do not get the money back — reading it and stopping it is work we did, and refunding it would make a free attempt out of a letter these terms said we would not send. Where we stop a letter for a reason you could not reasonably have known about, we do refund it. A letter refused at the moment you send it never takes payment at all.

The full position, including what happens to undeliverable mail, is on our refund policy page.

8. Suspension

We may suspend an account that is using the service for something in section 4, and we may do it without notice where the mail is already moving. Suspension stops future sends; letters already paid for but not yet printed are cancelled and refunded in full.

9. Changes and governing law

If we change these terms we will change the effective date at the top of this page. The terms in force for a letter are the ones published when you sent it.

These terms are governed by the laws of the State of New York. If something here is unenforceable, the rest still stands.

Questions about a specific letter go to [email protected]; anything else to [email protected].